FAQ
Basic Information
What menu items are available?
We offer only one menu: the "Hikiniku to Come Set Meal." The meal includes three freshly grilled hamburgers (90g each, up to three for the same price), freshly cooked rice (unlimited refills), miso soup, one raw egg, grated daikon with ponzu, and various condiments available on the table.
How can I dine at the stores?
To always provide the finest freshly prepared dishes, we operate on the registration system. For more details, please refer to the ‘Visit’ page.
FAQ about Store Use and Registration
(Applicable to both in-store and online registration)
Can registration be done by one representative?
Yes, one representative can register for the group.
Can I choose my visit time?
Yes, you can select your preferred time from the available slots.
What is the maximum number of people I can register for?
You can register for up to four people. We cannot accept changes in the number of people after registration. Also, for groups of four, seating might be divided depending on availability.
You can register for up to four people. We cannot accept changes in the number of people after registration. Also, for groups of four, seating might be divided depending on availability.
Is it okay for just one person to visit?
Of course! We welcome solo diners. In fact, single diners often find it easier to get a seat. Please feel free to visit us.
About Time
If I return at my registered time, will I be seated immediately?
While we aim to seat you as soon as possible, there might be a short wait at the store. The time communicated to you during registration is the time to return to the store. Depending on the dining pace of the previous customers, you may have to wait for up to 30 minutes. For groups of three, the wait might be longer as we need two adjacent seats to become available.。
While we aim to seat you as soon as possible, there might be a short wait at the store. The time communicated to you during registration is the time to return to the store. Depending on the dining pace of the previous customers, you may have to wait for up to 30 minutes. For groups of three, the wait might be longer as we need two adjacent seats to become available.。
How long does the meal take?
It typically takes about 30 minutes for fast eaters and around 50 minutes on average. Depending on the situation, you might be served immediately after seating, or there could be a 15-minute wait.
It typically takes about 30 minutes for fast eaters and around 50 minutes on average. Depending on the situation, you might be served immediately after seating, or there could be a 15-minute wait.
What happens if I’m late for my registered time?
If you are not present when called, your registration will be canceled. Additionally, if your group is not fully present, absent members will be considered no-shows and will not be allowed to join later.
About Children
Can I bring small children?
Yes, but we do not have children's chairs available, so only children who can sit on their own are allowed. If you bring a baby, you will need to fold the stroller and use a baby carrier. Please note that our Shibuya location is on the third floor, and there is no elevator, so it may not be suitable for strollers or wheelchairs.。
Do you have a children's menu?
We do not have a children's menu. Even for children, we ask that each seated customer orders the "Hikiniku to Come Set Meal."
Cancellations & Changes
Can I change the number of people after registration?
Unfortunately you cannot. We prepare meals based on the registered number of people. We also decline many customers after the restaurant is fully booked, so please register with the correct number of people.
Can I change the time after registration?
No, you cannot. Thank you for your understanding.
Can I cancel my registration?
Generally, no. If necessary, please visit the store and inform the staff of your cancellation. We do not accept cancellations by phone.
Others
Can I use a credit card?
Yes, you can use credit cards at our Shibuya, Kyoto, and Imaizumi locations (VISA/MASTER/JCB only).